Service & support for broadband operators
The broadband operator market is increasingly competitive. It
poses higher and higher demands from both company stake holders and
end users. PacketFront takes an active part in ensuring the success
of our customers, and we aim to continually exceed their
expectations.
At PacketFront we have a long history of experience from broadband
operators, vendors, PTT's, service providers and system
integrators. This experience gives us a unique understanding of
what it takes to run a broadband operator business - and what to
expect from the support provided by the vendor.
The following areas
are covered by PacketFront's service & support offering:
- Business intelligence
- Technical Assistance Centre
- Customer services
- Professional services
- Training
Business intelligence
PacketFront’s BroadBand Business Intelligence (3Bi) includes
professional services within business modelling, service provider
access, legal counselling, venture creation and financials, network
planning, security development, service implementation strategies,
integration and operations.
Technical Assistance Centre
PacketFront's Technical Assistance Centre (TAC) is our
customers' resource for networking and system expertise. Our team
of technical experts assists in all PacketFront product or
solution-related technical issues.
Customer Services
The PacketFront Customer Service (CS) department handles all
shipment logistics, invoicing etc. CS is also a back-office
resource to the TAC RMA-process.
Professional Services
PacketFront Professional Services (PS) assists our customers
with network roll-outs, upgrades, migrations etc. There are three
levels of professional services resources available:
- Consultants
- Senior consultants
- Principal consultants
Training
PacketFront has set up a comprehensive training programme in
order to secure the competence and knowledge of our customers.
