BBE
Broadband Business Engine

The Broadband Business Engine (BBE) is a system that simplifies business processes in broadband networks and is intended for network operators that want total control of the fulfilment, assurance and billing processes. BBE is built around a framework that contains the business logic and external interfaces towards underlying network management systems, databases and other OSS/BSS platforms.

The Broadband Business Engine offers cost efficient business operation by having all functionality in the same framework, with the same look and feel and cross-application functionality. Thanks to the flexible business logic in the framework, the Broadband Business Engine does not only enable Service Providers to create innovative product offerings and differentiation, but also enables powerful marketing and statistics report generation.
The Broadband Business Engine framework is built on the TMF NGOSS standards, offering the flexibility to easily integrate external applications by using the SID model and clear mapping of supported eTOM processes.

The BBE product family is modular and consists of a framework, BBE – Core, and its applications: SMT (Subscriber Management Tool), HMT (Helpdesk Management Tool), BMT (Billing Management Tool), TMT (Ticket Management Tool) and SSP (Service Selection Portal).  The BBE - Core key attributes are:

• A framework with business logic for the underlying network management systems, databases and other OSS/BSS platforms.
  
• A structured view of network resources.
  
• A point of integration with external CRM systems or other external OSS/BSS systems.
  
• A modular design, allowing a “pay-as-you-grow” approach and avoiding software lock-ins.
  
• Compliant with TMF NGOSS standards.

BBE - SMT, Subscriber Management Tool – Controlling the subscribers

SMT is a subscriber management tool that handles the business aspects of service subscriptions. Its key functions are:

• Maintaining a database of all households, users, clients and services for all service providers.
  
• Managing end-user “notice periods” when changing or deactivating services.
  
• Logging service usage, activation and de-activation.
  
• Reporting valuable statistics and market data with a report generation tool.
  
• Providing functionality for the suspension and re-activation of end-users.

BBE - HMT, Helpdesk Management Tool – Fast troubleshooting

HMT is designed to reduce the time it takes to resolve customer support cases at the service provider helpdesk using advanced troubleshooting tools. Its key functions are:

• Providing helpdesk applications for service providers.
  
• Offers key network information, such as node status, port status, uptime, etc.
  
• Provides visibility into the customer home by its ability to provide Customer Premises Equipment status, client MAC address, bandwidth information, etc.
  
• Gives valuable information concerning the services being used.
  

BBE - BMT, Billing Management Tool – Efficient billing

BMT facilitates data needed for the efficient billing of services in the broadband network. The BMT is used to produce detailed reports concerning subscription activities and service duration, which are used as an aid for the Network Operator to bill its Service Providers. Its key functions are:

• Subscription activity reports to keep track of all subscription events.
  
• Service duration reports to keep track of service usage.
  
• Gives up-to-date, real time data on what is happening in the network.

 

BBE – TMT, Ticket Management Tool - Track and report service changes

• Keeps track of correspondence (tick­ets) between service providers and network operator regarding service updates or new product launches.
  
• It can be used to keep track of internal activities, such as network maintenance, but also as a trouble ticket­ing tool to keep track of, and follow up on customer problems.
  

BBE - SSP, Service Selection Portal – Services on demand

SSP is an end-user portal that allows self-provisioning of services in real time. With this easy-to-use interface, service usage increases due to the simplicity the end-user experiences when activating new services and the control which the end-user has, while lowering the operator’s and service provider’s cost of service. For the end-user, services are provisioned in real-time, which is one of the main benefits of PacketFront's solution.  The key functions of the Service Selection Portal include:

• Attractive ”shopping window” available for service providers to promote their services to and end-user audience.
  
• The options for end-users to select, activate, change or de-activate the service of their choice, in real time, from PC or TV. Hence, reduced pressure on customer the support centre.
  
• Selection of services from multiple service providers.
  
• On-demand, automated provisioning of the services.